Shipping policy

Shipping Policy

All orders from La Pampa will be processed and shipped within 10 days of the purchase date. As we dispatch our products from Germany, delivery times can vary:

Within Germany: Expect delivery between next-day and 3 days.
Austria and other European countries: Delivery typically takes 2-5 days.

Please note, during peak holiday seasons, shipping may extend to 10-14 days. We strive to get your order to you as promptly as possible and appreciate your patience during these busier periods.

International Shipping

For our international customers, be aware that you are responsible for any customs or import duties that may be incurred upon the arrival of your order.

Order Issues

While we take every care to ensure your order arrives safely, La Pampa is not responsible for any lost or damaged packages. However, should you encounter any issues with your order, please don't hesitate to contact us at support@lapampa.shop or reach out to us on our Instagram page @_la_pampa_. We're here to help!

Additional Information

Return and Refund Policy: Please visit our Return Policy page for information on how to proceed if you need to return an item or request a refund.

Customer Service: Our team is available to assist you with any queries or concerns. You can contact us during our business hours, 9 am to 5 pm CET, Monday to Friday via email.

Address Accuracy: To avoid delays, please ensure that your shipping address is accurate and complete at the time of checkout.

Uncontrollable Delays: Please be aware that shipping times might be affected by external factors such as customs delays or severe weather conditions, which are beyond our control.

Thank you for choosing La Pampa. We are committed to providing you with quality products and exceptional customer service.